Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Store Credit will be issued at Zhoosh Beauty’s discretion for all claims addressed. If you've received an incorrect or defective item, please send pictures and order number for tracking purposes to info@shopzhooshbeauty.com within 3 days of item being delivered and a representative will contact you to gladly resolve. By completing a purchase with Zhoosh Beauty, you are agreeing to our Terms of Service and every policy in place.